Return And Exchange Policy:

Introduction:

  • The domain http://www.atticsalt.in including any web-pages thereof is the web-site (“Website”) of Atticsalt creations pvt ltd (hereinafter “Attic Salt”, “we”, “us” or “our”) having its Registered Office at E 49, SushantLok 1, Gurgaon, Haryana, India 122001
  • This policy sets out the terms and conditions, on fulfilment of which Attic Salt may permit you to either (i) return the products and/or (ii) exchange them for other products. 
  • This policy applies to all the products sold by Attic Salt through the Website   
  • You are requested to read our Terms and Conditions and other policies available on the Website in addition to this policy as the same are binding upon you.

Conditions for returns or exchange:

Attic Salt has a simple and hassle free return and/or exchange policy for certain products purchased from the Website provided following conditions are fulfilled: 
  • You must be located in India.
  • The products must be returned to Attic Salt within 15 (fifteen) days from date it is delivered to you. 
  • Please check the list of non-returnable or non-exchangeable products at the end of the policy. Attic Salt may update this list from time to time and without any prior intimation to you. 
  • The product must be returned in its original condition along with the invoice, all labels, tags, authenticity cards, dust bags, boxes, hangers, freebies, if any and other packaging intact sold as a part of the product. 
  • Any garment sought to be returned or exchanged, should be unworn or unwashed. Garments that are found to be worn or damaged or soiled will not be accepted for return or exchange.
  • The garment should not have been used for any photoshoot or commercial activity.
  • Products returned under this policy will be subject to quality testing/inspection. 
  • If Attic Salt accepts the product returned, you will be entitled to receive refunds after deduction of logistic charges.
  • Notwithstanding anything contained in this policy, Attic Salt reserves a right to reject any request for return and/or exchange of any products without giving any reasons for the same. In such cases, products will be sent back to the customer at the original shipping address. 
  • Attic Salt refund shall not exceed the value of the product returned and/or exchanged but may be subject to deductions of any benefits for example any discounts availed, shipping or delivery charges waiver, etc., if any.   
  • Customized or special delivery orders cannot be returned/exchanged. 

Returns or exchange procedure:

  • The returns procedure can also be initiated through the Website by following the below mentioned steps: i If you made the purchase as a registered user, log in to your account to initiate the process. ii If you made the purchase from the Website as a guest, please register on the Website using the same email address provided while purchasing the product so that your products appear in your order history. You can initiate the process of return only if the said product appears in your order history. 
  • Alternatively, you can initiate the returns/exchange procedure by writing an e-mail to info@atticsalt.in. Attic Salt will email a ‘Returns/Exchange Request Form’ for you to fill up and email back to Attic Salt. 
  • If you are not the actual purchaser but received the product from some Attic Salt customer, (for example as gift), you will have to request the concerned Attic Salt customer to initiate the return process.  
  • Upon receiving a ‘Returns/Exchange Request Form’, Attic Salt will generate a ticket number which will be shared with you. This ticket number must be used in all communication(s) with Attic Salt.  
  • You can return the product by selecting any one of the below options in the ‘Returns/Exchange Request Form’
    • Ship it back to Attic Salt by sending it to the address provided by us. You will refunded the courier charges along with your product refund. You will be solely responsible to ensure that the product is delivered to Attic Salt in good condition and Attic Salt will not be held liable for any damage caused to the product during transit.
    • For select pin codes within India, our delivery service can pick-up the product from you. This pick-up service is complimentary and Attic Salt shall not be held liable for any damage caused to the product during transit.
     
  • Attic Salt will send you a confirmatory e-mail upon receiving the products. Upon undertaking quality test and inspecting the product, Attic Salt will inform you about its decision with respect to acceptance or rejection of the products within 2 (two) working days of receiving the product. 
  • If Attic Salt accepts the return/exchange request, value of the product returned/exchanged will be will be credited into you’re A/C in 15 working days of receiving the product. However, if Attic Salt rejects the return/exchange we will ship the product back to you. 
  • If you have any questions, issues, or concerns about your return, or are having trouble with the online returns process, you can email us at info@atticsalt.in

Incorrect products:

  • For the purpose of this policy, the term ‘incorrect product’ means the product does not match the description or specification set out in the purchase order or Website with respect to colour, size, or material.
  • Attic Salt takes utmost care to deliver the products as per your order. If incorrect product is delivered, you must notify us by sending an email at info@atticsalt.in within 2 days i.e. 48 hours of receiving the product.

Miscellaneous:

  In case of a conflict in any terms of Returns and Exchange Policy, the decision of Attic Salt shall be final and concluding, and you irrevocably withdraw your right to make any claim or demur on this ground. 

List of non-returnable or non-exchangeable products:

  • The Price ticket has been taken off;
  • Custom made products;
  • Altered products as per the specifications/measurements provided by you;
  • Products that are purchased in any sale / promotion organised by Attic Salt; and
  • Products which were identified/marked as non-returnable or non-exchangeable at the time of purchase;