Return & Exchange Policy
We are a happy and friendly Attic Salt clan striving hard to give you a delightful experience.
Please note that our team at Attic salt works zealously to provide you with the best fashionable apparel, jewellery and accessory products. We suggest it's important if you go through the points mentioned below before you plan to exchange or return any of our products.
We want you to love what you ordered, but if something isn’t right, let us know. All our orders under-go a series of quality checks before dispatch. In the unlikely event that any merchandise you have ordered from us is not what you pictured in your mind; you may exchange the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags for an exchange within 15 days from the date on which these goods are delivered. We are always available here to help you witness the best of purchasing experience without any hindrances.
By purchasing on the website, it is understood that you have read the exchange policies & agreed upon the same before checking out.
What can you not return or exchange?
● Products bought at ‘CLEARANCE SALE’
● Bodysuits, masks, personal care products and jewellery (due to the hygiene factor).
● Customized products.
● Items without tags (or if tags have been taken off from the product), used or worn products, washed and damaged products.
Got a product that you wish to return?
● Products purchased on the Attic Salt website are eligible for a return if requested within 15 days from the date of delivery.
● All eligible products for return should be processed from the ‘RETURNS CENTER’ section at the footer of the website.
● Once the return request has been approved, our team shall arrange for a reverse pickup. All details pertaining to your return shall be communicated over the registered email address with us.
● Refunds shall be processed only after the product reaches us and passes the quality check.
● In the case of items bought on CASH ON DELIVERY, refunds shall be processed in the form of gift cards or bank transfers only. In such cases, refunds through the original source shall not be provided.
● All other refunds shall be processed either to the original source itself or in the form of gift cards as preferred by the purchase.
● The mode preferred for refund cannot be changed once the request has been raised.
● All refunds except GIFT CARDS shall take a period of 7-14 business days to get reflected in your respective accounts.
Got a product that you wish to exchange?
● Products purchased on the Attic Salt website are eligible for an exchange if requested within 15 days from the date of delivery.
● Eligible products for exchange can be processed from the ‘RETURNS CENTER’ section at the footer of the website.
● Once the exchange request has been approved, our team shall arrange for a reverse pickup.
● The product of replacement will be shipped after the product reaches our warehouse and has passed the quality check.
● Product once exchanged, cannot be returned or exchanged again.
● In the event of exchanging an item for a different size (plus size exempt), exchanges shall be entertained with no additional charges.
● Our plus size products are priced 15% higher than the regular sizes. Exchanging products for a plus size product shall be charged with the differential amounts.
● If products are exchanged for a different product of a higher price, the differential amount will be charged while processing the exchange.
● If products are exchanged for a different product of a lower price, the differential amount will be given in the form of gift cards.
● All details pertaining to your order and steps forward shall be communicated over the registered email address with us.
Everything you need to know about or GIFT CARDS:
● All gift cards are valid for ONE year from the date of issue.
● The details of gift cards shall be communicated over your registered email ID with us.
● Gift cards are different from coupon codes.
● Gift cards can be applied along with coupon codes on the Checkout page.
● All gift cards can be applied any number of times till the value pertains.
● Attic Salt team’s decision shall be considered final for accepting exchanges, returns or refunds.
● Attic Salt shall not take any responsibility in cases of lost shipments or wrongly received products by means of returns.
● Attic Salt holds the authority to change the modes of refunds (if any).
● In case of any discrepancies with respect to the product received, feel free to write to us at firstname.lastname@example.org or call us at +91 99716 00358.
● All details pertaining to the products’ return and exchange policy are mentioned in the product pages just below your “Call to Action” buttons and Description sections.
● We accept returns or exchanges of products purchased on the Attic salt website only, products bought in marketplaces or other offline stores cannot be returned or exchanged directly with us.
| ● The domain http://www.atticsalt.in including any web-pages thereof is the web-site (“Website”) of Atticsalt Creations Pvt Ltd (hereinafter “Attic Salt”, “we”, “us” or “our”) having its Registered Office at E-49, Sushant Lok 1, Gurugram, Haryana, India 122001.
● This policy sets out the terms and conditions, on fulfilment of which Attic Salt may permit you to either (i) return the products and/or (ii) exchange them for other products.
● This policy applies to all the products sold by Attic Salt through the website.
● You are requested to read our Terms and Conditions and other policies available on the website in addition to this policy as the same are binding upon you.